I just spoke with one of our residents that has been using Covina Transit for some time, Ms. Cheryl Burki, and she wanted to share her wonderful experiences with PCAM. She felt that service has improved markedly since the transition, particularly with the dispatchers. Ms. Burki states that she has not been refused a ride since your company has taken over, the reservationists “know what they’re doing,” and there have been “no problems at all.” Specifically, she has mentioned that Maria the dispatcher has been very helpful. Ms. Burki has stated that she’s already shared her satisfaction with Mario in the past, but wanted to make sure that the City is aware of her experiences as well. Thank you for all your efforts!
We have been receiving numerous calls regarding Monrovia news from passengers asking to speak to mangers, today was one of those days where I received a call from a passenger named Maria Parkensen expressing her feelings on how thankful and happy she is of PCA taking over the transportation for Monrovia she expressed how delightful and helpful dispatch is every time she calls she never receives a NO for an answer she’s always given what she needs or she’s offered different options. She also made great remarks on all drivers expressing how they have all been courteous, well-mannered and helpful she mentioned the city never had this well of a service in the past.
Lorena De Leon
I just wanted to pass along a note from my Director, Tina Cherry; she took the shuttle to Station Square for one of our Concerts at the Park events and said the service was terrific. She also mentioned that Moses was very professional and provided excellent service. The best part was that Moses was not aware that he was driving a Director and Division Manager and still provided great service. Just wanted to pass this along and thank you guys for the excellent service you’ve been providing. Keep up the great work!
What Our Clients Say About Our Team
I wanted to let you know how impressed I am with one of your staff members by the name of William Vigil! My son has been at CHLA for about 7 months now, and it has been a really rough journey with him. Everyday I am in and out of the parking lot there, and William Vigil is one of the parking attendants that works in the parking structure. His customer service and kindness is exemplary! It is so wonderful to be treated with respect and kindness by this gentleman in the parking lot, and always greeted with a smile and a wave. I just wanted to let you know that he is a wonderful asset to your organization.
Tracey Sayles, CHLA
I have been an employee at Adventist Health Glendale for over a decade, and I feel it is important to share with you the positive impact one of your employees is having at our hospital. Joseph Lopez has been a great addition to your team. He greets each employee with kindness, warmth and professionalism that is commendable. He is quick to remember what car we drive, and as he sees us approaching the parking lot from below, he finds our keys and walks towards us with a, “Have a great evening,” or some other sincere phrase. Seeing Joseph at the end of a long and exhausting day always puts a smile on my face. He is a true gem.
Heather Ward, LMFT, Behavioral Health Therapy Supervisor Center for Behavioral Health & Recovery Services
Glendale Adventist Medical Center
I just wanted to let you know what a blessing the new Valet Service that has been implemented at the Hospital was to myself and daughter in law recently. My son was in the hospital for 8 days. During his stay we used the valet service daily. Elias was awesome, always running to get someone’s vehicle, even in that awful heat that week. He always greeted us with a friendly manner and smile and greeted us by our name. Towards the end of his shift he would bring our vehicles over and leave our keys with the concierge or we would go get our keys from him before he left. At the end of the day when you have spent the long day with your loved one it was a great feeling to have your vehicle right there. Elias is the right person for that valet service. Also the concierge Heide always friendly with a big smile. Just thought you would like to know how we and many others have come to appreciate this new service.
Bonnie Nicola, Simi Valley Hospital
Ron, who was at the front entrance during the entire weekend stay was excellent and very personable.
The Westin Long Beach
Valet did an amazing job.
Hyatt Regency Orange County
We received great comment cards in regards to our Valet team there, please see below.
Several customers states that the Valet was great, helpful, accommodating, and very personal. Valet always remembered names and cars ready. One customer stated “Rick, Gary and Rueben at the valet are the best thing they have there. They are the first people you meet, so they really set the tone, and they are just fantastic. Can’t say enough good things about those guys, especially Rick and Gary.”
Kathleen Callahan had this to say, “All staff were gracious and professional, yet I’d like to single out Rene at guest check-in/valet area. He was helping multiple guests and made each feel the most important. When I thanked him for his kindness, his response was that he loves helping others and that he was grateful we were visiting his property. His sincerity was obvious and one of the reasons I’m starting to stay at Hyatt’s more regularly. Thank you.”
Viry Esquivel and Sampson Thom had this to say about their experience, “First and foremost, I would like to extend my gratitude to the staff at Hyatt Regency at Indian Wells. My boyfriend is an active United States Marine, who had just recently had ACL knee surgery. We wanted a weekend getaway and decided on this location based on our past experiences with Hyatt resorts. Upon arrival we were greeted with great staff. We checked-in with Jon who allowed us to check in early and provided us a room with a great pool view. After day one, the valet staff had gotten to know us and greeted us everywhere we went.
I work for AAA who strives to be superior in service and this is by far exceptional service. Everyone kept helping my boyfriend and asked us how we were doing. I must say that the valet staff is superior in customer service. We dined at Agave and were taken good care of by the servers and bartenders there. Everyone played such a prominent role in making our stay beyond great. Having worked in a field who strives to make daily customer service goals, I must say that we are completely overall satisfied with our stay.
There was nothing that made us feel otherwise. We also were granted a late check-out at 4:00pm, which is rarely unheard of, but management was understanding that our flight did not depart until 6:00pm. My boyfriend and I plan to come back for my birthday and look forward to more new memories and great service with the Hyatt Regency family and staff!”
Hyatt Regency Indian Wells