Parking Company of America

The staff were very friendly check-in. Also helpful with directions to get us to United Center. The valet service was a also smooth process.

My trip was a quick one but every time I went in or out of the hotel, I was greeted with a big smile from the front desk staff as well as the valet between the front doors.

Hi! I would like to say that I’ve had a recent experience with your company and team, and it was excellent! My mother forgot her wallet at home and was parked in one of your lots. When I called to figure out the options, I was quickly patched through to both an operator and the operations manager Enrique (I hope I spelled that correctly!). They were both understanding and professional. Enrique went above and beyond and comped my mother’s ticket for her. In this day and age, kindness is often overlooked and not extended, but the entire team at PCA did just that. I appreciate your service, kindness and company. All the best!

The entire staff was overtly pleasant to deal with. From valet, front desk, and housekeeping we really enjoyed the people at the hotel. The location is also ideal.

We also want to recognize our bus drives, henry, Ramon, and Amado, for their excellent driving. They are very friendly and always seem to be in a great mood. Henry handles himself particularly well when a very aggressive driver cut him off. He was able to keep everyone safe and showed great professionalism. We continue to appreciate how the hotel provides bus service with a bigger bus, which makes the ride to and from Disneyland even more special.

The valet would greet us at the door every time and we do not even have a car. The front desk staff would always welcome us back when we would come back from our downtown adventures.

On behalf of the Department (and of me personally), I want to thank PCAM for their unwavering vendor support throughout my years here. Many of the successes we have had over the years could not have been accomplished without our partnership with PCAM. I especially want to highlight the services provided by PCAM at our Centennial Celebration. Services were provided flawlessly!