I just spoke with one of our residents that has been using Covina Transit for some time, Ms. Cheryl Burki, and she wanted to share her wonderful experiences with PCAM. She felt that service has improved markedly since the transition, particularly with the dispatchers. Ms. Burki states that she has not been refused a ride since your company has taken over, the reservationists “know what they’re doing,” and there have been “no problems at all.” Specifically, she has mentioned that Maria the dispatcher has been very helpful. Ms. Burki has stated that she’s already shared her satisfaction with Mario in the past, but wanted to make sure that the City is aware of her experiences as well. Thank you for all your efforts!